Looft US

Terms of Purchase

Who we are

We are Looft Industries LLC, a company incorporated and registered in USA. Our registered address is 106 20th street, Butner, NC. Hereinafter, when we refer to “we”, “us”, or “our”, we are referring to Looft Industries LLC.

General

When you make an order on this website it represents entering an agreement with us. We therefore assume that you, prior to your order, have read and understood the information hereunder.

Prices

We reserve the rights to modify prices without prior notice. All prices on this website include value added tax. Freight cost will be determined at the checkout.

Payment

We accept payment with Visa, MasterCard, American Express, JCB, Diners Club, Discover, Apple Pay and Pay Pal.

Returns

If your item(s) does not fulfil your expectations or if you for some other reason are not satisfied with your purchase, you have the right to return your item(s). We offer a 14 day return policy, meaning that you have 14 days as of the date you received your item(s) to return/postmark your order.

Any item(s) that you return shall be returned to us in the same condition that you received it. The item(s) must be returned unused and in the original packaging together with all its content. When the return has been approved, you will receive a refund from us within 30 days of us having received the item(s).

For returns, please contact us on support@looftindustries.com

 

Delivery

Delivery will normally be made within 10 working days. All orders are shipped from our warehouse in Butner, NC.


We are liable for items that are lost or damaged during delivery.

 

Deliveries outside USA

We only dispatch parcels within USA. If you live outside USA, please contact us by sending an email to order@looftindustries.com

 

Complaints

Should the item(s) you have received be defective, or in any other way deviate from the agreement between yourself and us, you have the right so submit a complaint, provided that you make us aware of the defect or deviation from the agreement within a reasonable time frame after the defect or deviation has been discovered. A complaint made within 2 months after the discovery shall always be deemed to be made within a reasonable time.

 

For a product to be considered defective, the defect must have occurred before the product was sold. Any defect that has resulted from a misuse of our product will therefore not be deemed defective.

 

Your right to submit a claim expires after three years. If you want to file a complaint, we kindly ask you to fill our warranty claim form