Read our customer faqs and find answers to our most common questions.
My Looftlighter won't start, what do I do?
If your Looftlighter won’t start we have a 3 year warranty covering manufacturing defects. Due to our safety standards we only replace not repair our products. If your Looftlighter is broken, please refer to our warranty claim procedures.
Should I use lighter fluid along with the Looftlighter?
NO, you do not need and should never use lighter fluid, lighter cubes, pre-drenched charcoal or any other chemicals to light a barbecue or hearth fire. The chemicals contribute to CO2 emissions, they are dangerous and could add a bad taste to the food. The Looftlighter is a green and eco-friendly product!
How long does it take to start charcoal with the Looftlighter?
With the Looftlighter you light a fire in 60 seconds. You can then leave the charcoal to get ready on its own (takes approximately 20 minutes) or you can continue using the Looftlighter and fast-forward the process, which makes the fire ready in 3-5 minutes depending on the quality of the charcoal.
My Looftlighter has melted in the front, what do I do?
If the aluminum heat shield has melted, you have kept the Looftlighter too close to the fire. Looft Industries provides a 3 year warranty (for products manufactured 2018 or after and has been registered - for products manufactured before 2018, we offer a 2 year warranty) from the date of purchase and only comprises manufacturing defects. The warranty does not cover self caused issues like melting the front of the Looftlighter. This problem does seldom effect the functionality of the Looftlighter, mere the looks of it.
How much electricity does my Looftlighter consume?
The Looftlighter consumes 1800 W (EU) and 1500 W (U.S) per hour. But since the Looftlighter isn’t used more than a few minutes each time the cost is low. Approximately 0,003€/minute ($0,004/minute).
Which charcoal should I use?
We highly recommended to use high quality charcoal. This will result in faster lighting, less sparks and a more steady cooking temperature. If you use briquettes the lighting time will be a bit longer. Briquettes are made from charcoal powder compressed with corn starch which will also result in more smoke.
Can I use my Looftlighter indoors?
Yes you can! The Looftlighter is designed for both outdoor and indoor use. It is optimal for lighting your fireplace, wood burner or iron stove. Tip: The Looftlighter is perfect to ”pre heat” the chimney for say 30 seconds before lighting the wood.
My Looftlighter is broken, can you repair it?
No. It is not allowed to open up the Looftlighter for repair or modification due to our safety standards. If your Looftlighter is broken, please refer to our warranty claim procedures.
Will Looftlighter work with any kind of grill or barbecue?
The Looftlighter works perfectly with any kind of grill or barbecue. Wether you decide to use your weber kettle, barrel smoker or kamado style barbecue, the Looftlighter will perform equally well.
Which countries to you ship to from your web shop?
At the moment we fulfill orders in the contiguous United States Sweden. We are working on adding more countries to our webshop.
Please look at our store locator to get information on where to purchase our products in your country.
If you cannot find the answer to your question, please contact us at firstname.lastname@example.org